Return and Exchange Policy

Replacement or refund is available only when the product received is genuinely damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect product, please report the issue within 48 hours of delivery with a complete, uncut parcel-opening video and the required proof.

The 48-hour period applies only to reporting damaged, defective, or incorrect products. It is not a general return period for non-defective products.

Any type of clothing products will have stains, misprints, smudges, and shades that are common. Line missing, thread missing, thread pulls, and split in border upper part, this all common in any type of clothing products. The hand-dyed product is dried on river banks, so possible for sand to come in products. So these all are not considered damages.

Everyone has a different perception about quality and expectations - what some people may feel as good quality and some may perceive as bad quality, so quality basis no return or exchange. We are committed to providing the best quality, however nature of fabrics we do not guarantee embroidery, stones, and color bleeding.

However, because of the limitations of digital technologies we cannot guarantee that the colors seen on a screen to exactly the same as compared to the actual product. There might be mild color variation in the product due to color reproduction in the camera and screen. If you have any doubt about color kindly clarify it before placing an order. For this reason refund or exchange is not available.

Any kind of damage, missing item or wrong item received, parcel opening video is mandatory. Start to make a video before opening the parcel. Make an uncut video showing the package on all sides with the To and From address details clearly shown till the product is taken out and opened full product. Without the parcel opening video 100 % complaint will not be accepted. Kindly make a note of this.

If you are really satisfied with the product then go for purchase. Once the order is confirmed with payment, it cannot be canceled.

Refund/Exchange:

If you receive a wrong, damaged, or defective product, please inform us within 48 hours of delivery with the required proof, including an unboxing video. We do not accept returns or exchanges for non-defective products, change of mind, colour preference, other personal preferences or other non-defective reasons. Replacement/refund is available only if the product received is genuinely damaged, defective, or incorrect. Any damage, defect, or incorrect item must be reported within 48 hours of delivery with a complete unboxing video.

Send us an uncut parcel opening video to our WhatsApp number. If the same product is available we will dispatch it to your given address. If the same product is not available in this case, you can choose any other product or refund available. Note the product will be considered for refund/exchange only after you received a confirmation from us.

After giving confirmation for refund/exchange, return that parcel to our given address through any courier service.

• The product must be in original condition and unworn.
• Must be intact with all original packaging.

After we verified the returned product, we will refund/exchange your product, otherwise, we will send the product back to your address and no refund will be given.

In the event of damage found in the product after placing the order, we are ready to refund you in this situation (Product Payment) or you may select any other product.

You are requested to reject the courier if the parcel is torn or damaged at the time of delivery.

We aim to keep every product on our website in stock, but sometimes a product may not be available in stock. If an ordered product becomes unavailable, we will inform you promptly. You may choose another product or receive a refund of the product amount.

We reserve the right to change any of the above terms at our sole discretion.